Privacy Policy
Woodstock Podcast Studios, operated by [Legal Entity Name], respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you visit our website, book a studio session, purchase a membership, contact us, or otherwise use our services.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, business information, membership details, booking information, guest information, cancellation requests, and any information submitted through our website forms, checkout pages, surveys, or customer communications.
We may also collect certain technical information automatically when you use our website, including your IP address, browser type, device information, operating system, pages visited, referring website, approximate location, and general website activity.
Payments and Billing Information
Payments for memberships, studio bookings, drop-in sessions, add-on services, overages, guest fees, or other services may be processed through third-party payment providers. We generally do not directly store your full credit or debit card information.
For active memberships, we may maintain information related to your membership plan, billing cycle, next billing date, payment status, studio usage, membership hold status, cancellation request date, and membership end date.
Memberships may bill every 4 weeks, resulting in 13 payments per year, as disclosed during checkout and in the Studio Membership Agreement.
Booking Information
When you book a studio session, photography space, content space, or other service, we may collect information such as the selected studio or space, booking date and time, session duration, add-on services, guest information, special requests, and any rescheduling or cancellation activity.
We use this information to manage studio availability, confirm bookings, prevent scheduling conflicts, send reminders, and provide the services you requested.
How We Use Your Information
We use the information we collect to process bookings and memberships, manage payments, send confirmations and receipts, manage studio access, administer membership benefits, track usage, respond to customer inquiries, handle membership holds and cancellations, communicate changes to pricing or policies, manage failed payments, improve our website and customer experience, and meet legal, tax, accounting, or other business recordkeeping requirements.
We may also use information to prevent misuse of our services, maintain accurate business records, and support the day-to-day operation of Woodstock Podcast Studios.
Emails and Text Messages
When you book a session, purchase a service, or maintain an active membership, we may send you service-related communications such as booking confirmations, appointment reminders, payment receipts, membership notices, billing updates, failed payment notices, cancellation confirmations, and studio access information.
If you separately opt in to marketing communications, we may also send promotional emails or text messages about studio offers, events, services, or updates.
You may unsubscribe from marketing emails using the unsubscribe link included in those emails. You may stop marketing text messages by replying STOP. Message and data rates may apply.
Opting out of marketing communications does not prevent us from sending transactional or service-related messages that are necessary for an active booking, membership, payment, or cancellation request.
Studio Photography and Recorded Content
Woodstock Podcast Studios may photograph or film the studio, its facilities, events, or sessions for operational or marketing purposes. These images or recordings may occasionally include recognizable customers or guests.
Where applicable, you may request in writing not to be included in studio marketing content.
You retain ownership of the podcasts, recordings, photographs, videos, and other content you create at the studio. Unless otherwise agreed in writing, you are responsible for obtaining the appropriate permissions from guests, collaborators, and participants, and for maintaining the necessary rights to any music, footage, images, or other third-party materials used in your content.
Guests and minors
We may collect limited information about guests when necessary for studio access, releases, safety, or booking requirements. Guests may be required to complete a release before entering certain studio areas.
Anyone under 18 must comply with the studio’s minor and guardian requirements and may be required to have a parent or legal guardian present and provide appropriate consent.
Cookies and Website Technology
Our website may use cookies and similar technologies to support website functionality, remember preferences, measure website traffic, understand how visitors use the site, improve performance, and support analytics or advertising.
You may be able to control certain cookies through your browser or device settings. Disabling cookies may affect some website functionality.
Forms and Consent Records
When you submit a form, complete checkout, accept an agreement, or provide consent, we may retain records related to that action.
These records may include the date and time, IP address, agreement or policy version, form responses, consent status, and transaction details.
We use these records to maintain accurate business records and to verify agreements, authorizations, or customer requests when necessary.
Third-Party Service Providers
We may use third-party service providers to support our website, booking system, customer relationship management system, payment processing, email, SMS, analytics, accounting, and studio operations.
Information may be processed through platforms such as GoHighLevel and other service providers when necessary to manage customer records, bookings, memberships, payments, forms, and communications.
These third parties operate under their own privacy and security practices.
How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers when reasonably necessary to operate our business, process payments, manage bookings, send communications, maintain our website, perform accounting, or support studio operations.
We may also disclose information when required by law, in response to a valid legal request, to protect our rights or property, prevent fraud or misuse, enforce our agreements, or protect the safety of our customers, guests, staff, or others.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include providing services, maintaining customer and transaction records, managing memberships, resolving disputes, maintaining payment records, and meeting legal, tax, accounting, or regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, online platform, payment system, or electronic storage method can guarantee complete security.
Customers are responsible for keeping their account credentials, access information, door codes, and booking links confidential.
Your Privacy Choices
Depending on applicable law and your location, you may have certain rights regarding the personal information we maintain about you.
You may contact us to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, ask questions about how your information is used, or update your communication preferences.
Some records may need to be retained for legal, billing, tax, accounting, fraud-prevention, or other legitimate business purposes.
Marketing Preferences
You may opt out of promotional emails at any time using the unsubscribe link included in our marketing emails.
You may stop promotional text messages by replying STOP.
Opting out of marketing communications does not prevent us from sending transactional communications that are necessary for an active membership, booking, payment, cancellation, or other service you requested.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party service you choose to use.
Children’s Privacy
Our services are primarily intended for adults.
Anyone under 18 using the studio must comply with our minor and guardian requirements.
We do not knowingly collect personal information from children where parental or guardian consent is legally required without appropriate authorization.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the revised version will be posted on this page and the Last Updated: [Date] information will be updated.
If a material change affects active members or significantly changes how we handle personal information, we may provide additional notice where appropriate.
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